Coronavirus: Click for updates from the College

distance learning banner

Course Code
2200120-D1DA
Course Title
PRINCIPLES OF CUSTOMER SERVICE LEVEL 2 CERTIFICATE NCFE (ONLINE)
Level
Level 2
Duration
12 weeks
Entry Requirements
Venue
DISTANCE LEARNING
Start Date
Weekly

Overview.

In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.

Benefits

• Achieve a nationally recognised Level 2 qualification •Evidence your competency to employers • Further your personal and professional development • Learn at a time that suits you without the need to attend college • Improve your understanding of how to successfully handle complaints • Reduce the risk of complaints

What you will learn

• Principles of Customer Service and Delivery • Understand Customers • Understand Employer Organisations

Terms and conditions

The course is designed to be completed in 12 weeks, approximately 4 hours per week will be required to complete all units. If you can commit to more, the qualification can be completed more quickly. If you're 19+ and have lived in the EU for the past 3 years, your course/s will be free - you just need to complete it/them within 12 weeks or pay a £100 administration fee if you don’t. The funding for this course comes from the Education and Skills Funding Agency. We can claim this on your behalf if you live in England, except for those living in Greater London or any of the other devolved authorities (Greater Manchester, Liverpool City, West of England, West Midlands, the Tees Valley and Cambridge & Peterborough), in which case you should find a College nearer to home to provide your course.

Courses you like

It's easy to add one! Find a course you like and tap BOOKMARK.

Distance Learning Courses

  • access logo qaa
  • TES FE 2018 Winner email signature Professional services
exit

eventsigssksosredkensemlepuobuon