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Course Code
Course Title
Level 2
12 weeks
Entry Requirements
Start Date


For many businesses, being able to offer clear and accurate information, advice or guidance - and knowing what can be shared legally and professionally - is really important. If you give information, advice or guidance as part of your role, this course can help you brush up on your skills and make sure you're aware of the fundamental rules for successful information sharing.


• Achieve a nationally recognised Level 2 qualification • Further your personal and professional development • Evidence your competency to employers • Learn at a time that suits you without the need to attend college • This fully online course covers communication techniques, interpersonal skills and group interactions, as well as how to store and retrieve information in a way that complies with the law.

What you will learn

• Explore communication techniques • Study how values, attitudes and beliefs can affect interactions • Develop interaction and interpersonal skills • Learn how information, advice or guidance can be explored • Learn how group interaction can be utilised • Manage information, including storage and retrieval • Learn how to comply with the law

Term and conditions

The course is designed to be completed in 12 weeks, approximately 4 hours per week will be required to complete all units. If you can commit to more, the qualification can be completed more quickly. If you're 19+ and have lived in the EU for the past 3 years, your course/s will be free - you just need to complete it/them within 12 weeks or pay a £100 administration fee if you don’t. The funding for this course comes from the Education and Skills Funding Agency. We can claim this on your behalf if you live in England, except for those living in Greater London or any of the other devolved authorities (Greater Manchester, Liverpool City, West of England, West Midlands, the Tees Valley and Cambridge & Peterborough), in which case you should find a College nearer to home to provide your course.

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