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Course Code
2200820-D1DA
Course Title
CUSTOMER SERVICE FOR HEALTH AND SOCIAL CARE SETTINGS LEVEL 2 CERTIFICATE NCFE (ONLINE)
Level
Level 2
Duration
12 weeks
Entry Requirements
Venue
DISTANCE LEARNING
Start Date
Weekly

Overview.

Our new qualification enhances Customer Service in Healthcare, which will support you when you are dealing with residents, families, patients and internal and external customers within the Health and Social Care environment.

Benefits

• Achieve a nationally recognised Level 2 qualification • Evidence your competency to employers • Further your personal and professional development • Learn at a time that suits you • Gain positive working relationships •Improve your skills in service delivery •Increase service standards

What you will learn

• Preparing to Deliver Customer Service in Health and Social Care Settings •Effective Communication for Health and Social Care •Understand the Specific Needs of Customers and Patients Accessing Health and Social Care Services •Team Work in Health and Social Care Settings

Terms and conditions

The course is designed to be completed in 12 weeks, approximately 4 hours per week will be required to complete all units. If you can commit to more, the qualification can be completed more quickly. If you're 19+ and have lived in the EU for the past 3 years, your course/s will be free - you just need to complete it/them within 12 weeks or pay a £100 administration fee if you don’t. The funding for this course comes from the Education and Skills Funding Agency. We can claim this on your behalf if you live in England, except for those living in Greater London or any of the other devolved authorities (Greater Manchester, Liverpool City, West of England, West Midlands, the Tees Valley and Cambridge & Peterborough), in which case you should find a College nearer to home to provide your course.

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