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Course Code
2203820-D1DA
Course Title
LEVEL 2 CERTIFICATE IN UNDERSTANDING EXCELLENCE IN CUSTOMER SERVICE FOR HOSPITALITY (ONLINE) WEEKLY 12 WKS
Level
Level 2
Duration
12 weeks
Entry Requirements
Venue
DISTANCE LEARNING
Start Date
Weekly
Fees
Full Cost £941.00

Overview.

In the hospitality sector, staff are often the forefront of the business. When you're working in hospitality, it's important to make sure you give customers a great first impression. This fully online course will help you brush up on essential skills for hospitality, including how to communicate effectively, the importance of teamwork and the importance of maintaining food hygiene. You will also learn about legislation and guidance you need to know when working in this sector, as well as the professional personal standards you will need to maintain.

Benefits.

? Achieve a nationally recognised Level 2 qualification ? Further your personal and professional development ? Evidence your competency to employers ? Learn at a time that suits you without the need to attend college ? Learn about legislation and guidance you need to know when working in this sector, as well as the professional personal standards you will need to maintain.

What you will learn

? Principles of Customer Service in the Hospitality Sector ? Understand Effective Teamwork in the Hospitality Sector ? Understand Legislation and Guidance Relevant to the Hospitality Sector ? Understand Professional Personal Standards in the Hospitality Sector

Term and conditions

The course is designed to be completed in 12 weeks, approximately 4 hours per week will be required to complete all units. If you can commit to more, the qualification can be completed more quickly. If you're 19+ and have lived in the EU for the past 3 years, your course/s will be free - you just need to complete it/them within 12 weeks or pay a œ100 administration fee if you don?t. The funding for this course comes from the Education and Skills Funding Agency. We can claim this on your behalf if you live in England, except for those living in Greater London or any of the other devolved authorities (Greater Manchester, Liverpool City, West of England, West Midlands, the Tees Valley and Cambridge & Peterborough), in which case you should find a College nearer to home to provide your course.

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